New England Gem Lab & Appraisal Services, LLC in Old Saybrook, CT Closed now

Reviews about New England Gem Lab & Appraisal Services, LLC

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  June 28, 2019, by William Hinchcliffe
  This review is long overdue, though they say better late than never. Cindy was an amazing help in my adventure that was my finding a diamond and setting with which to propose. After what seemed like endless research I purchased a diamond online with the intention of working with a jeweler to design a setting. I was nervous about purchasing a diamond that I had not seen in person, so I immediately set up an appointment with Cindy to get the diamond itself inspected and appraised. I figured this would mean I'd incur twice the cost since my plan was to bring back the finished ring once the diamond was set; however much to my surprise Cindy was kind enough to inspect my diamond at the first meeting and instructed me to bring it back when the setting was complete for a one time charge rather than two full appraisals. It was very kind of her, we agreed that rather than a full appraisal report on the diamond alone she would wait until I came back to appraise the full ring and generate a report. This meant that I gained the reassurance that I had not been duped with my online purchase without needing to pay for two appraisals (which I was willing to due to gain that assurance). As for Cindy herself, it's honestly like visiting a close relative that knows more than you ever thought possible about jewelry. She is kind, thorough, and an extremely interesting person. The conversation with Cindy was worth the visit alone. The appraisal did not take long and she even teaches you while she works and allows you to inspect your piece with some of her equipment to better understand what she is doing and gain a deeper connection to the piece you are having appraised. She explains everything she's doing and why she's doing it. She even gave us great lunch recommendations to try out after we were finished. If you are looking for someone who is good at what they do and just a pleasure to work with then Cindy is the perfect choice. She's obviously very passionate about what she does, and that goes a long way in making you feel good when getting the appraisal.